Ticket Office

Purchase tickets here:

Monday – Friday: 10 am – 6 pm
Saturday: 10 am – 4 pm
Sunday: Closed unless there is an event
For normal business hours, the box office in use is located at the main entrance of the Coliseum, located on the North side, just off of Owen Drive.

Have questions? Call (910) 438-4100

Closing time may vary based on whether there is a scheduled, ticketed event.

Will Call Instructions: In order to pick up tickets, please bring with you a goverment issued ID matching the name on the account, credit card used to purchase the tickets, and a confirmation number if availalbe. Tickets will only be released to the person whose name appears on the account. Your ID must have a first and last name to pick up tickets at Will Call.

Lost Tickets: Online: If you lost or deleted your tickets, you can log back into your TicketMaster account and re-save the tickets to your phones wallet.

Bought at Box Office: Please call the Box Office and we can look up your account and void out the lost tickets. We will re-send your tickets via text message or email.

Refunds/Exchanges: There are no refunds or exchanges for tickets. Upgrades are available for certain shows. You can log into your online account or come to the Box Office with any upgrade requests.

Cancelled or Postponed Events: In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Crown Complex website. We will also send an email to the database of purchasers for that event.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled tickets purchased for the original date will be honored at the new date.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets automatically. You do not need to go back to the original point of purchase.

Age Requirements: Children two and over must have a ticket to most of our events. In case an event is different, information will be posted on the event page.

Ticket Transfer: If you wish to transfer tickets to an individual you may do this on your TicketMaster Account. You may transfer via the TicketMaster App or on a desktop through TicketMaster.com. The link below provides all your transfer needs: https://help.ticketmaster.com/s/article/How-do-I-transfer-tickets?language=en_US#transferapp

Methods Of Payment: The Crown Complex Box Office accepts Visa, Mastercard, American Express, Discover, and cash.